1a) Domestic satellite installations where we have surveyed, supplied & installed 'all' equipment is guaranteed for 12 months parts & labour for any defects in the equipment supplied up to 60mph good functionality at 50dBW EIRP & up to 100mph survival at normal air pressure or wind pressure equivalent force unless otherwise stated in writing at the time.

1b Broadcast Satellite installations are guaranteed for 12 months parts & labour up to 60mph good functionality for broadcast use & up to 125mph or wind pressure equivalent survival- subject to the terms & equipment applied for any individual broadcast installations.

1c) Where some or all equipment is supplied by a 3rd party or the customer, we guarantee the work of installation & any parts we supplied for 12 months but exclude 3rd party supplied equipment or if 3rd party supplied equipment causes any equipment we have supplied to become defective or under perform.
NOTE: We spend considerable time & undertake hidden costs testing equipment & ensuring the equipment we supply is of good condition & quality, consistent in manufacture & supply continuity & is from known genuine trade sources & not sourced via mail order companies [some selected items are shipped in from abroad].

1d) We are not liable for 3rd party actions, defects in 3rd party supplied equipment including that that damages equipment we have supplied, eg electrical faults from other equipment damaging our supplied equipment. We are not liable for defects in buildings but may offer advice & perform temporary remedial work or cancel work until the issue is dealt with, but always advise any such issues are inspected by an independent specialist & remedied.

2) Neither Purplesat nor BCS Satellites supply channels or subscriptions to channels, nor do they own or lease satellites/ transponders or channel space & are not liable for the decisions of broadcasters to change the channels they broadcast in any way. Channels can change at any time without notice, move, be replaced with others, move within a satellite's available frequencies/ transponders/ pids, change format or move to another satellite or encryption or any channel starting or closing. Some channels are changing on a daily/ hourly basis as a whole. It is the responsibility of the customer to access & update channels & if they require, arrange subscription services.

3) Purplsat / BCS Satellites reserve the right to refuse installations if they think the installation is not suitable in any way, unless the customer accepts responsibility once informed of such issues.